FAQ: Legends of the Jungle
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Clarification to the stretchgoals

As stated in the stretchgoal chapter there is a mix of different stretchgoals:

1. Stretchgoals available to all backers if the respective funding level is reached e.g. € 11.000.-

2. Stretchgoals related to a specific diorama. E.g. € 20.000.- This means, if you have finally selected a certain diorama at the end of the Kickstarter campaign the unlocked stretchgoals for THIS diorama are included as a bonus gift for the backers of this respective diorama. If you buy two dioramas all related and unlocked stretchgoals for THESE two dioramas will be included as a bonus gift.

Please keep in mind, that this campaign offers to you that you can do your final choice of your dioramas or animals at the end of the campaign. We hope to reach certain stretchgoals with your help. Based on this we possibly unlock a new kind of stretchgoal.

3. Stretchgoals which unlock Add-Ons. As an example the stretchgoal at € 23.000.-. This stretchgoal will make a new diorama available as a new option for your choice of diorama. That means you can choose then 1 or 2 dioramas out of 3 available dioramas and you will receive THEIR RELATED unlocked bonus gifts.

Last updated: November 08, 2016 22:43

Clarification to the stretchgoals

As stated in the stretchgoal chapter there is a mix of different stretchgoals: 1. Stretchgoals available to all backers if the respective funding level is reached e.g. € 11.000.- 2. Stretchgoals related to a specific diorama. E.g. € 20.000.- This means, if you have finally selected a certain diorama at the end of the Kickstarter campaign the unlocked stretchgoals for THIS diorama are included as a bonus gift for the backers of this respective diorama. If you buy two dioramas all related and unlocked stretchgoals for THESE two dioramas will be included as a bonus gift. Please keep in mind, that this campaign offers to you that you can do your final choice of your dioramas or animals at the end of the campaign. We hope to reach certain stretchgoals with your help. Based on this we possibly unlock a new kind of stretchgoal. 3. Stretchgoals which unlock Add-Ons. As an example the stretchgoal at € 23.000.-. This stretchgoal will make a new diorama available as a new option for your choice of diorama. That means you can choose then 1 or 2 dioramas out of 3 available dioramas and you will receive THEIR RELATED unlocked bonus gifts. Last updated: Wed, Nov 9 2016 1:43 am EST

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://legends-of-the-jungle.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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